Managed Hosting FAQs
Everything you need to know about our managed hosting service - from what's included and migrations to security, uptime, and pricing.
20 questions answeredWhat's Included
Managed hosting means we handle every technical aspect of keeping your website online, fast, and secure. That includes server setup, software updates, daily backups, SSL certificates, speed optimisation, uptime monitoring, and security patches. You focus on running your business while our UK-based team takes care of the rest. Learn more on our managed hosting page.
No - we host all types of websites, not just WordPress. Whether your site is built with WordPress, a custom CMS, static HTML, or a modern framework, our managed hosting platform supports it. We tailor the server configuration to suit whatever technology your site uses.
Email hosting is not included in our standard managed hosting plans, but we can set it up for you as an add-on. Most of our clients use Google Workspace or Microsoft 365 for business email, and we are happy to help you configure whichever option suits you best.
You should expect your website to load in under 2 seconds on most connections. We use CDN distribution, server-level caching, image compression, and code minification to maximise speed. Faster load times also improve your Google rankings and reduce visitor bounce rates.
Shared hosting puts hundreds of websites on one server with no dedicated support, while managed hosting gives your site dedicated resources and a team actively looking after it. With managed hosting you get daily backups, security monitoring, speed optimisation, and UK-based support - none of which come with standard shared hosting.
Migration and Setup
Yes - every managed hosting plan includes a free full website migration. We handle the entire process including file transfer, database migration, DNS switchover, and thorough testing. You do not pay a penny extra for migration.
Most website migrations are completed within 24 to 48 hours. Larger or more complex sites with multiple databases or custom configurations may take up to 5 working days. We will give you a clear timeline before we start so there are no surprises.
No - we migrate your site with zero downtime. We copy everything to our servers first, test it thoroughly, and only switch the DNS once we have confirmed everything is working perfectly. Your visitors will not notice a thing.
Yes - you keep your existing domain name. We simply update the DNS settings to point your domain to our servers. If you need help transferring domain management to us as well, we can handle that too at no extra cost.
Very little - we handle almost everything. We may need your current hosting login details and domain registrar access to update DNS records. Beyond that, you can carry on with your day while we take care of the technical work.
Security and Reliability
Our 24/7 uptime monitoring alerts us immediately if your site goes offline. In most cases, we are already working on a fix before you even notice. We guarantee 99.9% uptime and most issues are resolved within minutes.
We run automated daily backups of your entire website, including files and databases. Backups are retained for 30 days, so we can restore your site to any point within the last month. Restores are included in your plan at no extra charge.
Every plan includes a free SSL certificate, server-level firewall, malware scanning, brute-force protection, and automatic security patching. We also monitor for vulnerabilities and apply updates proactively so your site stays protected against the latest threats.
Yes - DDoS mitigation and malware protection are included in every plan. Our infrastructure filters malicious traffic before it reaches your site, and automated malware scans run daily. If a threat is detected, our team responds immediately to neutralise it.
We guarantee 99.9% uptime across all managed hosting plans. That means your site should experience no more than around 8.7 hours of downtime per year. If we fall below this guarantee, we will credit your account for the affected period.
Pricing and Cancellation
Managed hosting starts from just £30+VAT per month. The exact price depends on your site's size, traffic levels, and any additional requirements. Contact us for a free, no-obligation quote tailored to your specific needs.
Yes - there are no long-term contracts. Simply give us 30 days notice and you are free to leave. We will even help you migrate your site to another host if needed, because we keep clients by delivering great service, not by locking them in.
No - there are no setup fees, migration fees, or hidden charges. The monthly price you are quoted is the price you pay. Everything including migration, SSL, backups, and security is included from day one.
Your website is yours and always will be. If you choose to leave, we provide a full backup of all your files and databases, and we can assist with migrating to your new host. We never hold websites hostage or charge exit fees.
Yes - paying annually saves you the equivalent of two months free compared to monthly billing. It is a simple way to reduce your hosting costs while keeping all the same features and support. Contact us for your annual pricing.
Ready for Hassle-Free Hosting?
Get a free hosting quote. We will review your current setup and show you how managed hosting can make your site faster, safer, and completely hands-off.
