Privacy Policy

Last updated: 27 February 2025

1. Who We Are

Result Studio is a trading name of Heppleston Ltd (trading as Codesky), a company registered in England and Wales.

When we say "we", "us" or "our" in this policy, we mean Heppleston Ltd trading as Result Studio / Codesky.

2. What Data We Collect

We collect the following personal information when you use our website or contact us:

Information you provide directly

  • Contact details: name, email address, phone number
  • Business information: business name, trade or industry, service areas, services offered
  • Brief/project details: website requirements, branding preferences, goals, testimonials, and other information submitted through our brief form
  • Correspondence: any messages or information you send us via email, phone, or forms

Information collected automatically

  • Usage data: pages visited, time spent, referral source
  • Device data: browser type, operating system, screen resolution
  • Location data: approximate location based on IP address
  • Cookies: see our Cookie Policy for details

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide our services: building your website, managing your SEO and advertising campaigns
  • To respond to enquiries: replying to form submissions, audit requests, and briefs
  • To send project updates: keeping you informed about the progress of your website or campaign
  • To improve our website: analysing usage patterns to improve user experience
  • To send marketing communications: only with your explicit consent, and you can opt out at any time
  • To comply with legal obligations: tax records, regulatory requirements

4. Legal Basis for Processing

We process your data under the following legal bases (UK GDPR):

  • Consent: when you submit a form, send a brief, or opt in to marketing
  • Contractual necessity: when we need your data to deliver the services you have requested
  • Legitimate interests: to improve our services, prevent fraud, and for internal record-keeping
  • Legal obligation: where required by law (e.g. tax and accounting records)

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

  • Service providers: hosting providers, email platforms, CRM tools, and analytics services that help us operate
  • Google: for Google Ads and Analytics (anonymised where possible)
  • Meta (Facebook): for advertising measurement (if you have consented to tracking cookies)
  • Professional advisors: accountants, legal advisors where necessary
  • Law enforcement: if required by law or to protect our legal rights

All third-party providers are contractually obligated to protect your data and only process it on our behalf.

6. How Long We Keep Your Data

  • Enquiry/lead data: retained for up to 24 months after your last interaction, unless you become a client
  • Client data: retained for the duration of our working relationship plus 6 years (for tax and legal compliance)
  • Marketing data: retained until you unsubscribe or request deletion
  • Analytics data: anonymised and retained for up to 26 months

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data (Subject Access Request)
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict processing in certain circumstances
  • Object to processing based on legitimate interests or direct marketing
  • Data portability: receive your data in a structured, commonly used format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@resultstudio.co.uk. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • SSL/TLS encryption on all pages
  • Secure hosting with reputable providers
  • Access controls limiting who can view personal data
  • Regular security reviews of our systems

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Transfers

Some of our service providers (e.g. Google, Meta) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

12. Complaints

If you are unhappy with how we handle your data, please contact us first at hello@resultstudio.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data: